Services

Every visit to Crescent Jewelers brings services to you free of charge.


JEWELRY & WATCH REPAIR

Crescent Jewelers' jewelry & watch repair counters provide full service jewelry and watch repair from professional goldsmiths and watchmakers. Nearly all of the work is performed in our in-store workshop by trained professionals.

For jewelry repairs, our goldsmiths are prepared to assist you with any of the following services:

For watch repairs, our watchmakers are prepared to assist you with any of the following services

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APPRAISALS

Appraisals are provided for jewelry recently purchased at Crescent Jewelers upon request, free of charge. Updated appraisals for Crescent Jewelers Jewelry is provided upon request, also free of charge. For jewelry not purchased at Crescent Jewelers, our expert appraisers are ready to assist you with all of your appraisal needs. Updated appraisals are available for a discounted rate.

For more information, please contact one of our expert appraisers at (608) 784-9275.

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INSURANCE REPLACEMENTS

Crescent Jewelers' insurance replacement department has a relationship with most insurance companies and can assist you with all your jewelry replacement needs. We work directly with you and the insurance company to ensure the process is done smooth and hassle free. The loss of a cherished piece of jewelry can be a traumatic experience, and the decision and process to replace it can be unclear without assistance.

For questions and more information about insurance replacement, please contact us at (608) 784-9275.

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ENGRAVING

Crescent Jewelers offers a variety of engraving options to make your jewelry more personal by inscribing a date or special message on the piece.

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GIFT CERTIFICATES

A Crescent Jewelers Gift Certificate is perfect for any occasion. Beautifully gift wrapped and easy to purchase, gift certificates are available in any denomination and can be redeemed at any time with no expiration date.

Please contact us at (608) 784-9275 to purchase a gift certificate.

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FINANCING

Crescent Jewelers has several convenient financing options to meet your needs.

Crescent Jewelers In-Store Financing:

Crescent Jewelers offers quick and easy financing plans at low interest rates in the store. For qualified applicants, because Crescent Jewelers administers the programs and keep your accounts in house, we offer flexible payment options and low down payment and monthly payments. For accounts that are paid-off within 90 days, all of the interest is refunded. The application is easy to fill out and approval responses are within 30 minutes.

Crescent Jewelers offers an interest free layaway plans. Our layaway plan requires only a 20% deposit with small monthly payments. As long as payments are made on the account, you can leave an item on Layaway at Crescent Jewelers for up to one year.

Payment Options
Crescent Jewelers accepts American Express, Visa, MasterCard, Discover and short-term layaways.

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RETURNS & LAYAWAY

Refund/Return Policy

Crescent Jewelers accepts merchandise for refund within thirty days of purchase for most items, with a few exceptions.

Crescent Jewelers will give store credit for jewelry (excluding watches) returned within 90 days of purchase, with a few exceptions. After 90 days of purchase, all sales are final. Refunds/returns on special orders are limited to a store credit less any labor charges and/or shipping and handling expenses.

No refunds will be given on special orders or special creations and alterations, however, a store credit may be issued at the sales manager's discretion.

Merchandise returned for refund or store credit must be returned with a valid store receipt and original jewelry appraisal, if any. Also, Merchandise returned for refund or store credit must be returned unworn, without wear or damage and in its original packaging. The cost of any alterations to merchandise returned for refund will be deducted from the refunded amount.

Layaway Refund:
Refunds on merchandise in layaway will be given within 30 days of the deposit date. After 30 days, no refund will be given, however, a store credit can be issued for all money paid on current layaways (less cost of any alterations).

No refunds will be given on special orders or special make-up, however, a store credit may be issued at the sales manager's discretion.

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CRESCENT JEWELERS GUARANTEE

For over 95 years, Crescent Jewelers has been providing some of the most extraordinary jewelry creations with a tradition of integrity and trust that few others can match anywhere in the world. To assure your purchase is risk-free, Crescent Jewelers proudly offers the following:

Grade/Carat Weight Guarantee: Crescent Jewelers guarantees in writing on the sales receipt and Crescent Jewelers jewelry appraisal, the diamond's carat weight, the color and the clarity grade of your engagement ring purchase. Each diamond is carefully examined and graded by expert diamondologists, either our own staff or by a third-party rating agency like the Gemological Institute of America (GIA), according to the highest standards using the GIA grading system. Trade-In Guarantee: When you purchase a diamond engagement ring from Crescent Jewelers, you may trade in the diamond in undamaged condition at any time and receive the original diamond price towards a new diamond with a larger purchase price.

Lifetime Craftsmanship Guarantee: Crescent Jewelers guarantees our jewelry is free from defects in materials or craftsmanship for the life of the jewelry. To prevent loss of stones from normal wear, we recommend we inspect, clean, and polish your jewelry free of charge. Provided we have inspected your jewelry purchased from Crescent Jewelers within the past 6 months, if a stone is lost from normal wear, we will replace the stone at no charge. If the loss of stones in jewelry purchased from Crescent Jewelers is due to inherent defects in material or workmanship, we will incur the costs for restoration of the piece provided we have inspected the piece within the past 12 months. If stones are lost due to accidents, mishandling, or normal wear, we look to your insurance company to pay for the restoration of the piece.

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